Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer covers return shipping cost.

Shipping with tracking is highly recommended.
Please include the original order packing slip in your return package. Returns of multiple orders should not be combined and will result in processing delays.
To start a return, you can contact us at support@jraeintimates.com. Please note that returns will need to be sent to the following address:
30 Karner rd #16382, Albany NY 12212 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Refunds can only be processed once goods are received. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jraeintimates.com.